Customer Experience Focus

When customers reach your contact center what is their experience? Do they rate your service high? Or do they hang up dissatisfied and unhappy? Touchpoint Associates provides consulting and training services to evaluate customer interactions; improve agent efficiency and productivity; and reduce or control operational expenses.
Center = Touchpoint

Experience

Experience=Touchpoint

Touchpoint Associates was founded by Bob Furniss, recognized speaker, author, writer and call center consultant with over 25 years of experience. Formed in 1999, Touchpoint Associates provides call center and contact center consulting services, as well as leadership training and workshops. Our goal is to … [Read More...]

Consulting

Consulting = Touchpoint

Over the years, contact centers have evolved from strictly handling customer complaints to being multi-functional organizations tasked with sales, service and technical support. For many organizations, the contact center is leveraged as a competitive differentiator. For this dynamic environment to work efficiently and effectively, … [Read More...]

Workshops & Training

Training = Touchpoint

Our high-impact workshops and training programs are designed to motivate your team and create consistent, world-class customer service experiences throughout your organization. Touchpoint Associates has helped organizations, from small independent businesses to Fortune 100 companies, in their goal of delivering world class … [Read More...]

Words from the President

At Touchpoint, we love everything about the customer experience. If you have questions about service and support centers, front-line leadership issues, or anything related to the customer experience, please send me an email - I will respond personally. I really do LOVE this stuff! You can also checkout my blog at www.bobfurniss.com ~ Bob Furniss

Bob’s Twitter Feed

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Contact Us:

Touchpoint Associates, Inc.
6870 Dovefield Lane
Bartlett, TN 38135
info@touchpointassociates.com