Changing experiences one touchpoint at a time.
Touchpoint Associates was founded by Bob Furniss, recognized speaker, author, writer and call center consultant with over 25 years of experience. Formed in 1999, Touchpoint Associates provides call center and contact center consulting services, as well as leadership training and workshops. Our goal is to … [Read More...]
Over the years, contact centers have evolved from strictly handling customer complaints to being multi-functional organizations tasked with sales, service and technical support. For many organizations, the contact center is leveraged as a competitive differentiator. For this dynamic environment to work efficiently and effectively, … [Read More...]
Our high-impact workshops and training programs are designed to motivate your team and create consistent, world-class customer service experiences throughout your organization. Touchpoint Associates has helped organizations, from small independent businesses to Fortune 100 companies, in their goal of delivering world class … [Read More...]