Our high-impact workshops and training programs are designed to motivate your team and create consistent, world-class customer service experiences throughout your organization. Touchpoint Associates has helped organizations, from small independent businesses to Fortune 100 companies, in their goal of delivering world class customer service.
We can work with you in three ways, depending on what you need:
1. Strategic integrated customer service development
We don’t just know customer service – we also have extensive experience in business and organizational development. We can work with all aspects of your company to ensure your processes, policies and procedures, as well as your training, are all working together to provide the best customer experience possible.
2. Customized customer service training
Whether you have a team of 10 or 10,000, we can create a customer service training solution that precisely targets your objectives. Live on-site training, web-based self-directed learning, cascaded training solutions, or a blended learning solution – we will develop a program that most effectively achieves the outcomes you are looking for.
3. Off-the-shelf customer service training workshops
If you are just looking to supplement your existing training, or to provide a one-time, leadership-building experience for your frontline managers, we can deliver one of our service workshops for your team anywhere around the world.