Touchpoint Associates was founded by Bob Furniss, recognized speaker, author, writer and call center consultant with over 25 years of experience. Formed in 1999, Touchpoint Associates provides call center and contact center consulting services, as well as leadership training and workshops. Our goal is to improve the way our clients connect with their customers. Our services are tailored to each client’s specific needs, but designed to improve customer and employee satisfaction, and increase performance and profitability.
We are more than just consultants with ideas. Everyone at Touchpoint Associates has deep experience implementing change within companies. We work closely with clients to improve how their employees service customers and to energize their entire organization. Our strategic consulting, training and mentoring programs have made a difference at some of the top companies in the world. We can do the same for yours.
Touchpoint Associates pulls from the experience of its founder, Bob Furniss. As a recognized speaker, author, writer and call center consultant with over 25 years of contact center experience, Bob has helped some of the world’s most recognized companies transform their service organizations. In addition to having earned a certified associate designation from the International Customer Management Institute (ICMI), Bob is a member of the National Speakers Association (NSA) and has authored two books on contact center management.
Speaker Services
With more than 25 years experience in the customer service field, Bob Furniss shares his experience and insights on how organizations can increase productivity and profits by bringing out the best in their people. Visit www.bobfurniss.com to learn more about how you can bring this influential speaker and author to speak to your organization.